UK Tel: 01209 211 800
Intl Tel: +44 1209 211 800
Terms & Conditions
The Parties
CESA Languages Abroad: The trading name of Communication Experts Ltd (herein after called CESA) organises and acts as agents for overseas bodies which offer and supply students and others with tuition and accommodation for language courses in the country concerned, and may arrange insurance for students. CESA as agent effects all bookings and reservations for students unless notified to the contrary, and it may, at its discretion, intercede without charge on behalf of students who become in dispute with any persons or bodies in connection with any matters arising provided however that CESA shall not thereby be liable or become liable in any way in connection with any such matter nor does it vouch for the content or accuracy of any brochures or publicity documents prepared for students by any such persons or bodies and it is accepted that students' possible remedies shall be against such overseas bodies only.
The company acts as a booking agent only, and does not own or operate any school, accommodation, transport or other facility. All bookings are subject to the terms and conditions of the School, Travel Operator or other Principal and are their responsibility.
"The student" means a person or persons who have signed the application form for such a language course (or if under age a parent or person in loco parents of such person or persons). Where a booking is made for more than one student the body or organisation making the booking will be regarded as the student for the purpose of this agreement. In consideration of the price agreed to be paid for its Principals' courses and accommodation as set out on the enrolment form the following terms and conditions shall apply as between the parties.
Article 1 This Agreement
1. This agreement is legally binding when the enrolment form is completed and signed by the student and accepted by CESA and the relevant monies have been received or if effected by telephone, fax, email, via the CESA website, when the enrolment form has been completed by CESA and CESA has received the agreed moneys due by Credit Card or other agreed means.
2. The specific written approval of CESA is required for any variation to this agreement.
3. The Laws of England shall apply to this agreement.
Article 2 Payment Conditions
1. An enrolment fee of £35.00 is charged in addition to the total costs of the course and accommodation. This fee will be shown on the invoice and applies to each course booked by a student.
2. A deposit of £150.00 is to be sent to CESA with a completed enrolment form for each student enrolling.
3. The remaining balance must be settled by the student and arrive at the offices of CESA to its satisfaction six weeks prior to departure date or as per the date specified on the invoice. In the event of default of payment by that time CESA shall be entitled to rescind this agreement in which circumstances the amount already paid is accepted by the student as being non-refundable. CESA reserves the right to sue for the balance payable or the whole booking.
4. Where a booking is made within three weeks of departure for the course the entire costs of the course and accommodation shall be paid at the time of enrolment and the total amount due for the course and accommodation must be received by CESA in time for funds to have been cleared the day before departure in which case payment may be needed by bank transfer or such other suitable means to achieve this at the expense of the student.
5. Due to fluctuations in currency rates prices may be subject to surcharge.
6. CESA reserves the right to charge an additional administration fee of £40.00 to cover the cost of any significant changes by the client to their booking.
Article 3 Travel Documents
1. Relevant travel documents should be arranged between a designated Travel Agent and the student or the student may make his/her own travel arrangements.
2(a) Students themselves must arrange prior to departure all necessary travel documents in connection with their travel abroad ie valid passport, valid visa (if required), driver's licence.
(b) Any costs, damages or other charges arising from cancellation or curtailment due to a student's failure to comply with (a) above shall be the sole responsibility of the student.
Article 4 Cancellation by the Student
1. Should this agreement be cancelled by the student the following provisions apply:
(a) Cancellation must be notified to the CESA office in writing. The day notification is received at the CESA office is the designated cancellation day and the provisions laid out will apply.
(b) Cancellation 42 days or more prior to departure: loss of deposit only.
(c) Cancellation between 28 days and 41 days to departure: loss of deposit and 25% of the cost of the course and accommodation shall be payable to CESA by the student.
(d) Cancellation between 8 and 27 days to departure: loss of deposit and 50% of the cost of the course and accommodation shall be payable to CESA by the student.
(e) Cancellation between 0 and 7 days to departure : loss of deposit and 100% of the cost of the course and accommodation shall be payable to CESA by the student.
(f) No refund will be given after commencement of the programme.
Clients are strongly advised to take out adequate Study Abroad insurance such as that offered by CESA or an equivalent alternative.
(g) Students cancelling their booking once confirmation has been received must return to CESA the official document of admission.
In each case the day of departure shall be counted as Day "0". Insurance premiums and transport costs remain the sole responsibility of the student in any event.
2(a) Cancellations by one or more students where they are part of a group booking may give rise to a charge at a rate which equates to the student or students having booked as individuals rather than as a group.
(b) Where a fresh booking is made in substitution for the cancellation CESA may at its sole and absolute discretion alter or waive the provisions of this Article in favour of the student.
Article 5 Alterations resulting from the actions of Third Parties
CESA does not accept liability for changes in arrangements for transport, tuition, accommodation, insurance or any other matters where made by other parties and any legal rights or redress which a student may have must be solely directed to such other parties.
Article 6 Complaints
Notwithstanding the provisions of this agreement excluding legal obligation or liability on its part nevertheless CESA will in the event of a complaint by a student against an overseas body in connection with its proffered course or associated accommodation, use its best endeavours to rectify the situation to the reasonable satisfaction of the student involved provided that such complaint was notified to the appropriate secretariat abroad as soon as reasonably practicable and the student has exhausted all other reasonable practicable solutions in the overseas country involved.
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